Description

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This book introduces students to business process management, an approach that aims to align the organization's business processes with the demands of the marketplace. Blending a strong grounding in current research with a focus on concepts and tools, it's an accessible textbook full of practical examples and cases.

About the Author

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Akhil Kumar is Professor of Information Systems at Pennsylvania State University, USA. He has over 25 years of experience teaching a variety of information systems courses to undergraduate and graduate students. He was a co-program chair for the International Business Process Management conference in 2017.